Return and Refund Policy

MyPlant USA is committed to your satisfaction and strives to provide the highest quality dental products and services. Our Return and Refund Policy is designed to adhere to strict safety, hygiene, and quality control standards, especially for implants and sterile products.

1. General Return and Exchange Conditions

Category Conditions and Regulations
Return Period Requests must be submitted within 30 days of product receipt.
Eligibility Products must be unopened, in resaleable condition, with packaging and sterilization integrity intact.
Requirement All returns must be pre-authorized (RMA) and include proof of purchase (order number, invoice).
Return Costs Returns due to customer change of mind or ordering error may incur shipping costs and a Restocking Fee.

2. Non-Returnable Items 🚫

Refunds or exchanges cannot be processed for the following items:

  • Compromised Sterile Packaging: Products such as implants, bone grafting materials, and biological products whose sterile packaging (pouch, container) has been opened, damaged, or tampered with (due to hygiene and safety regulations).

  • Expired or Near-Expired Products: Items that are near or past their expiration date.

  • Used or Damaged Products: Any product showing signs of use or customer damage.

  • Custom/Special Order Items: Products specifically manufactured or ordered to meet unique customer requirements.

  • Returns Without Pre-Authorization (RMA): Products returned without prior approval from MyPlant USA.

3. Defective or Incorrectly Shipped Products

Exceptions are made if we ship you a defective product or an incorrect item by our error.

  • Reporting Timeframe: Please notify our Customer Service team within 7 days of product receipt.

  • Resolution: MyPlant USA will arrange the return of the incorrect item and provide a full refund or ship a replacement product. All associated shipping costs in this scenario will be covered by MyPlant USA.

4. Refund Processing Procedure

  1. Request Initiation: Contact our Customer Service team using the contact information below with your order number and reason for the return.

  2. RMA Approval: Once your request is approved, you will receive an RMA (Return Merchandise Authorization) number and the return shipping address.

  3. Shipment: Securely package the product and return it to the specified address. The RMA number must be clearly marked on the exterior of the package.

  4. Inspection & Approval: Upon arrival, returned products will undergo an inspection to verify their condition (unopened, sterile integrity).

  5. Refund Issuance: Once the inspection is complete and the refund is approved, it will be processed to your original method of payment within [7-10] business days. Please note that bank processing times may vary.

5. Restocking Fee

  • A restocking fee of up to [15%] of the returned item's value may be applied to general returns due to customer change of mind or ordering errors.

  • No restocking fee will be charged for returns due to product defect or MyPlant USA shipping error.

📞 Contact Information

Please do not hesitate to reach out to us with any questions or concerns regarding this policy.

Contact Method Information
Email info@choice-lab.com
Phone 253-946-0903

MyPlant USA values your business and is committed to your continued satisfaction.